Formal Complaints Procedures

This procedure applies only to those members of the University of Toronto Campus Safety who are appointed as Special Constables; including management staff. Complaints against other members will be investigated and managed in accordance with the appropriate collective agreements. A concern is not a complaint and should be addressed to the Director, Campus Safety for response.

Complaints may be based on service, policies, misconduct or allegations of a criminal act. To ensure that complaints made against the University of Toronto Campus Safety or any of its members are properly investigated, the following procedures will be followed:

  • The member receiving the complaint will obtain the complainant’s name, address and telephone number and refer this information to a supervisor.

  • The supervisor will interview the complainant and obtain details of the complaint. The complainant will be asked to provide the details in writing and to sign it. The supervisor will forward the complaint to the Director,  for investigation.

  • The investigation into the complaint will be terminated if the complainant will not put the complaint in writing and sign it.

  • If the complaint alleges a criminal act by a member, the complainant will be immediately referred to the Officer in Charge, 52 Division, Toronto Police Service (255 Dundas Street West, Toronto).

  • The complaint will be forwarded to the Unit Commander, Complaints Review, Toronto Police Service for classification and determination of who will investigate it.

  • When a complaint is assigned to the University of Toronto Campus Safety for investigation and resolution, the Director will appoint an investigator to conduct the investigation. The investigator will investigate the complaint and submit a full written report to the Director, as soon as practicable.

  • The Director will review the results of the investigation and determine whether the complaint is founded or unfounded.

  • If the complaint is found to be a breach of the University’s policies, Campus Safety directives, the law or professional misconduct, the Director shall ensure that disciplinary action is taken in accordance with the appropriate Collective Agreement.

  • When the investigation has been reviewed and a determination made, the following persons will be advised in writing by the Director:

    • Complainant

    • Member or members, if applicable

    • Vice-president, Business Affairs

    • Toronto Police Services Board as applicable

  • If the member disagrees with the findings of the Director, they may seek redress in accordance with the Collective Agreement.

  • If the complainant disagrees with the findings, they may contact the Vice-President, Business Affairs for a review of the investigation. If unsatisfied, an appeal may be made within the administration. If these channels have been exhausted, students, faculty and staff of the University may contact the Office of the University Ombudsperson.